faq and

support

on our discord

Chat to our staff team directly using the #support channel on our Discord server.

get support on discord

On our server

Moderators will be online during the entire event weekend and booth building. They can be easily identified by their [Moderator] prefix. Simply message them using the in-game chat and they will be happy to assist you.

frequently asked questions

What exactly do I get with my ticket?

Your ticket gives you full access to the Cubed! world during the event weekend, including our interactive in-game convention centre, live minigames, custom cosmetics, and exclusive meet & greets with your favourite creators. You'll also unlock missions and achievements that grant rewards as you explore the event!

Can I join from anywhere in the world?

Yes! Cubed! is a global online event. As long as you have Minecraft Java or Bedrock Edition and an internet connection, you can join the fun from anywhere - no matter your timezone.

What do I need to join the event?

You’ll need a Minecraft Java or Bedrock Edition account, version details from your ticket email, and a stable internet connection. We’ll send full instructions closer to the event—including how to connect to the server and what to expect once you log in.

What makes Cubed! different from other Minecraft events?

Cubed! is more than just a Minecraft server—it's a charity-focused, fully immersive online convention with real-time interaction, a packed schedule, special guests, themed booths, and a friendly global community. Plus, it all supports the incredible work of SpecialEffect.

Is Cubed! safe for younger players?

Absolutely. We have a dedicated moderation team and family-friendly rules to ensure a safe, respectful environment. All public interactions are monitored, and our event is designed with players of all ages in mind.

What if the server is full when I try to join?

Don’t worry! We manage player flow to avoid this! If the server reaches capacity, you’ll be placed in a short queue, and we actively monitor player numbers to get everyone in quickly. (VIP players get to skip this queue!)

Can I get a refund if I can't attend?

We understand things can change! If you can no longer attend, please email our support team before the event starts. While tickets are non-refundable, we may be able to transfer your ticket to someone else or apply it toward a future event, depending on the circumstances.

email us

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